Frequently Asked Questions
Orders & Shipping
Where do you ship to?
We ship across Canada and internationally to over 28 countries including the US, UK, Australia, and more. If you don't see your country at checkout, please contact us and we'll do our best to help.
How long does shipping take?
Shipping times vary by destination. Canadian orders typically arrive within 5–10 business days. International orders may take 10–21 business days depending on your location and customs processing.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to follow your package every step of the way.
Can I change or cancel my order?
We process orders quickly! If you need to make a change or cancellation, please contact us at hello@tuxntwirlscloset.com as soon as possible and we'll do our best to accommodate you before it ships.
Sizing
How do I choose the right size for my child?
We recommend measuring your child's chest, waist, and height before ordering. Each product page includes sizing information to help you find the best fit. When in doubt, size up — kids grow fast!
What if the item doesn't fit?
Please refer to our Refund Policy for details on returns and exchanges. We want you and your little one to be happy with your purchase.
Returns & Refunds
What is your return policy?
We accept returns on unworn, unwashed items in their original condition within 7 days of delivery. Please visit our Refund Policy page for full details.
How do I start a return?
Email us at hello@tuxntwirlscloset.com with your order number and reason for return, and we'll guide you through the process.
Products
Are your clothes suitable for both boys and girls?
Yes! We carry elegant tuxedos for boys and beautiful gala frocks and party dresses for girls. Browse our collections to find the perfect outfit for your child's special occasion.
What occasions are your clothes suitable for?
Our formalwear is perfect for weddings, galas, birthday parties, school recitals, holiday events, and any occasion where your child deserves to look their very best.
Still Have Questions?
We'd love to hear from you! Reach out via our Contact page or email us directly at hello@tuxntwirlscloset.com.