Shipping policy

Thank you for shopping with us! Below you'll find information about how we handle shipping, processing times, and delivery expectations.

Order Processing:
All orders are processed within 2–3 business days (excluding weekends and holidays).
Once your order has shipped, you will receive an email with your tracking information.
During high-volume periods (sales, holidays), order processing may take slightly longer.

Shipping Method & Delivery Times:
We use standard shipping for all orders.
Estimated delivery times are approximately 5–15 business days within Canada and the United States.

Please note: Delivery times are estimates provided by the shipping carriers and may vary depending on your location, postal service delays, customs clearance (if applicable), weather conditions, or other unforeseen circumstances beyond our control.

Free Shipping:
We offer free standard shipping on all orders over $75 CAD (before taxes) within Canada.

Tracking Your Order:
Once your order ships, a confirmation email with a tracking number will be sent to you.
You can use this number to track your package on the shipping carrier’s website.

Shipping Delays:
While we do our best to ensure timely deliveries, delays can happen. 
If your order hasn't arrived within the estimated time frame, please allow a few extra days before contacting us.

Incorrect or Undeliverable Addresses:
Please double-check your shipping address when placing an order.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
If a package is returned to us as undeliverable, reshipment fees will apply.

Lost or Damaged Packages:
If your package is lost in transit or arrives damaged, please contact us at hello@tuxntwirlscloset.com within 7 days of the delivery date.
We’ll work with you to resolve the issue as quickly as possible.

Questions?
If you have any questions or concerns about shipping, feel free to reach out to us at hello@tuxntwirlscloset.com

We're always happy to help!