Refund policy

Eligibility for Return/Exchange:
Items must be unused, unworn, and in their original packaging, with all tags attached.

Returns must be requested and shipped back within 7 days of delivery.

Please note: We are unable to accept returns or exchanges on clearance/final sale items, gift cards, or items that show signs of wear or damage not related to manufacturing defects.

Return Shipping Costs:
As a small business, we currently aren’t able to offer free returns. We kindly ask that customers cover the cost of return shipping. We recommend using a trackable shipping method to ensure your return reaches us safely.

If you’re requesting an exchange, we will happily ship the replacement item at no additional charge once we receive your original item.

To start a return, you can contact us at hello@tuxntwirlscloset.com with order details.

If your return request is accepted, we’ll share you the instructions on how and where to send your package.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tuxntwirlscloset.com

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